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Complaints & Dispute Resolution

CUNA Mutual Group Australia maintains a complaints and disputes resolution scheme in accordance with the General Insurance Code of Practice and relevant legislative requirements as a financial services licensee and insurance provider.

Contact us by phone, fax, post or email with your dispute:

Insurance Services
CUNA Mutual Group Australia
Level 10, 345 George Street, Sydney NSW 2000
GPO Box 1276, Sydney NSW 2001
Email: complaints@cunamutual.com.au
Facsimile: 02 9295 5500
Phone: 1300 654 483

See our detailed 3-Step Dispute Resolution process in our brochure for you to download or print for reference, Complaints and Disputes: WHAT YOU SHOULD DO IF YOU HAVE A PROBLEM.



 
 
 
 

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CUNA Mutual Life Australia Limited ABN 83 089 981 073 is an AFS Licence holder (No. 245492) for the purposes of the Corporations Act 2001 (Cth) (“the Act”), and is authorised to advise and deal in life insurance products to retail and wholesale clients.

CUMIS Insurance Society Inc. ABN 72 000 562 121(Incorporated in the United States. The members of the Society have no liability.) trading as CUNA Mutual General Insurance is an AFS Licence holder (No. 245491) for the purposes of the Act, and is authorised to advise and deal in general insurance products to retail and wholesale clients.